Knowledgebase
Yes, when you order a set of tickets to any event through Stub.com,
they are guaranteed to be consecutive seating unless it is clearly
stated on the ticket listing's notes that the seats are split. You can
see the ticket notes by rolling your mouse cursor...
Every ticket sold through Stub.com is 100% guaranteed to be original,
authentic and valid for entry into the event. Please see our 100%
Buyer Guarantee policy for more details.
The Stub.com ticket brokers work hard to find tickets for all of your
favorite events and shows. Many of these ticket brokers are not able
to sell single tickets because that would leave them with an odd
number of tickets which is more difficult to sell. ...
Stub.com is more than happy to help you with last minute ticket
orders. You can place these orders online, or, if you would like
personal assistance and help with any of your questions, you can call
our toll free number and a representative would be happy...
The policies and terms set forth by Stub.com are listed clearly on the
checkout and at the bottom of the website. If you wish, you can send
us an email with questions about our policies and terms; one of our
representatives will be happy to get back to yo...
There are no cancellations, refunds or exchanges on any order once it
has been submitted to us. All sales are final. Because tickets are a
one-of-a-kind item and ticket brokers work to obtain these tickets for
you, we cannot accept returns. Our 100% Buyer...
All orders processed through Stub.com will be shipped directly from
the broker to you via FedEx. We try to assure that all ticket orders
will be processed and shipments made on the same day, but this is not
always possible due to broker scheduling. Once y...
All of the prices listed for tickets sold through Stub.com are
calculated by the listing ticket broker based on fair market value for
that particular event or show. Stub.com takes the price that the
broker sets forth for the tickets based on value and eff...
Stub.com deals with only the finest and most trustworthy ticket
brokers from all over the world. By having these connections, we are
able to have one of the largest inventories of tickets online.
Stub.com works diligently with these world class ticket bro...
Unfortunately, Stub.com cannot help you to replace lost or stolen
tickets once they have been sent out to you. This is because each
ticket offered by us is original and authentic. Please keep your
tickets in a safe place to avoid loss or damage to your ti...
Yes! Your personal billing information is strictly protected by
Stub.com with today's top security companies, 128 bit security
encryption, HackerSafe, McAfee, as well as GoDaddy SSL certificates.
We only use the most cutting edge technological equipment a...
If your event or show has been permanently cancelled for any reason,
with no expected makeup date, you will receive a refund for your
tickets. The process is simple: just contact the ticket broker that is
listed on your receipt and they will issue a refun...
These are YOUR tickets. The name on the tickets may have been the
original person who purchased the tickets. These tickets are
transferable and are now your tickets. Your tickets are guaranteed to
be valid for entry into the event.
Our connected ticket brokers obtain hard to find tickets to events
worldwide. The ticket brokers that Stub.com works with are hand-picked
for complete trust and experience, ensuring that our customers are
always offered the best of the entertainment world...
In almost all cases, you will not need new tickets for rescheduled
events or shows. Your tickets that are in-hand are good for entry into
the event. Your ticket seller will contact you if you need to do
anything special. Our customer service team would al...
Stub.com offers all customers a 100% guarantee that each ticket
purchased through us is authentic, valid for entry and if an event is
rescheduled, your tickets are still valid. For an event that is
permanently cancelled, you will receive a refund for your...
Stub.com works diligently to bring you hard to find tickets and goes
to great lengths in training our staff, offering state of the art
transactions and purchasing processes, guaranteeing your tickets are
authentic and always working on connections with ti...
Stub.com works hard to keep costs as low as possible for all of our
customers. Many times the ticket prices will be above face value,
which is known as "market value." Ticket brokers work hard and endure
several expenses to secure these tickets for you; t...
The market value on tickets will change from day to day, depending on
many factors regarding the game or show. It is suggested that you
purchase your tickets at the earliest date possible in order to avoid
increased ticket prices.